Storage Totteridge Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Totteridge provides removals, storage and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company who requests or purchases services from Storage Totteridge.
Services means any removals, transportation, packing, unpacking, loading, unloading, storage or related services supplied by Storage Totteridge.
Goods means the items, belongings, furniture, personal effects or other property which are the subject of the Services.
Contract means the legally binding agreement between Storage Totteridge and the Customer formed in accordance with these Terms and Conditions.
Storage Facility means any premises used or operated by Storage Totteridge for the storage of Goods.
2. Scope of Services
Storage Totteridge provides domestic and commercial removals, storage solutions and related services within its normal operational area. The exact nature of the Services to be provided will be set out in the quotation or booking confirmation. Any additional services requested by the Customer and accepted by Storage Totteridge will form part of the Contract and may incur additional charges.
All Services are provided subject to the availability of staff, vehicles, equipment and storage space. Storage Totteridge reserves the right to refuse or cancel any job where it reasonably considers that the work cannot be carried out safely, lawfully, or in accordance with these Terms and Conditions.
3. Booking Process and Quotations
All bookings are subject to acceptance by Storage Totteridge. An initial enquiry or quotation request does not constitute a confirmed booking. A Contract comes into existence only when Storage Totteridge issues a written or electronic booking confirmation following your acceptance of the quotation.
To provide an accurate quotation, you must supply full and correct information about the volume and nature of the Goods, the access conditions at collection and delivery points, any parking or time restrictions, and any special handling requirements. If on the day of the move the actual work required differs from the information provided, Storage Totteridge may revise the charges accordingly.
Quotations are based on the information given at the time and are normally valid for a limited period stated in the quotation. If no period is stated, quotations are valid for 30 days from the date issued. Quotations are estimates only and may be subject to change where circumstances beyond our control arise, including but not limited to delays caused by third parties, severe weather, or changes requested by the Customer.
Any quotation is given on the basis that the work can be carried out in normal working hours and without unusual difficulties. Additional charges may apply for work carried out at weekends, bank holidays, outside normal hours, or in circumstances that are substantially more difficult than originally described.
4. Customer Obligations
The Customer agrees to:
Ensure that suitable and lawful parking is available for our vehicles at both collection and delivery addresses and to obtain any necessary permissions or permits in advance.
Provide clear and accurate access information, including any internal or external stairs, lifts, long carries, or restricted access points.
Properly prepare and pack Goods where packing is not included in the Services, including securing loose parts, emptying drawers and appliances, and ensuring that fragile items are suitably protected.
Be present, or ensure a responsible representative is present, at collection and delivery points to oversee the work, check inventories where provided, and sign any relevant documentation.
Notify Storage Totteridge in advance of any Goods of high value, fragility, or special handling requirements.
Comply with all relevant laws and regulations relating to the contents of Goods and storage.
5. Payments and Charges
Unless otherwise agreed in writing, charges for removals and related services are payable in full in advance of the commencement of the Services. Storage charges are typically payable monthly in advance. Details of payment arrangements will be specified in the quotation or booking confirmation.
Storage Totteridge accepts payment by the methods stated in the quotation or invoice. Time for payment is of the essence of the Contract. If payment is not received when due, Storage Totteridge may, at its discretion, suspend Services, refuse to release Goods from storage, charge interest on overdue amounts, or exercise a lien over the Goods until all outstanding sums are paid.
All charges are quoted exclusive of any applicable taxes or government levies, which will be added where required by law. Additional charges may apply for:
Waiting time caused by delays not within our control.
Extra handling where access is significantly more difficult than advised.
Additional journeys or services requested by the Customer.
Parking charges, tolls, congestion charges or similar fees incurred in providing the Services.
6. Cancellations and Postponements
If the Customer wishes to cancel or postpone a booking, they must notify Storage Totteridge as soon as possible. The following terms will normally apply unless otherwise stated in the quotation or booking confirmation.
Where cancellation or postponement is received a reasonable number of working days before the scheduled service date, any pre-paid charges may be refunded in whole or in part, less any non-refundable expenses already incurred by Storage Totteridge.
Where cancellation or postponement is received on short notice, Storage Totteridge reserves the right to charge a cancellation fee up to the full value of the Services booked, depending on the timing of the notice, the nature of the work, and any resources allocated.
Storage Totteridge may cancel or postpone the Services in whole or in part if:
The Customer is in breach of these Terms and Conditions.
Health and safety, legal or regulatory concerns arise.
Events beyond Storage Totteridge control occur, such as severe weather, vehicle breakdown or industrial action.
In such circumstances, Storage Totteridge will seek to re-arrange the Services where reasonably possible, but will not be liable for any indirect or consequential losses arising from such cancellation or postponement.
7. Excluded Goods and Waste Regulations
The Customer must not submit for removal or storage any items that are hazardous, illegal, explosive, flammable, corrosive, toxic, perishable, or otherwise unsuitable for transport or storage. Examples include but are not limited to gas bottles, fuel, paints, chemicals, firearms, ammunition, illegal substances, live animals, plants, and foodstuffs likely to perish or attract vermin.
Storage Totteridge is not a waste disposal or rubbish removal service. The Customer must not present waste, refuse, or items intended only for disposal unless this forms part of a separately agreed and compliant waste service. Any such service must comply with relevant waste management legislation and regulations. Where waste removal is agreed, the Customer is responsible for accurately describing the nature of the waste so that appropriate disposal routes may be used.
If Storage Totteridge discovers prohibited or unsafe items within the Goods, it may refuse to transport or store them, arrange for their removal at the Customer expense, or notify the relevant authorities where required by law. The Customer will be responsible for any costs, liabilities or penalties arising from breach of this clause.
8. Access to Storage and Customer Responsibilities
Where storage services are provided, access to the Storage Facility may be by appointment or during advertised opening hours, and may be subject to security and identification requirements. Storage Totteridge may charge a fee for additional or out-of-hours access, where offered.
The Customer must not store any Goods that are damp, infested, contaminated, or likely to cause damage or nuisance to the Storage Facility or other customers. The Customer must ensure that all appliances are properly defrosted, drained and dry before storage, and that all Goods are adequately packed to withstand a storage environment.
The Customer is responsible for checking that the correct Goods are moved into and out of storage. Storage Totteridge is not responsible for items not listed or identified where inventories are used and agreed.
9. Liability and Limitation
Storage Totteridge will exercise reasonable care and skill in providing the Services. However, liability is limited as set out in this clause. The Customer is strongly advised to arrange appropriate insurance cover for the full replacement value of the Goods.
Storage Totteridge will not be liable for loss or damage arising from:
Poorly packed or fragile Goods where packing was not carried out by or on behalf of Storage Totteridge.
Inherent defects, natural deterioration, or pre-existing damage.
Electrical or mechanical derangement of appliances or equipment unless caused by physical damage due to our negligence.
Acts or omissions of the Customer or third parties.
Events beyond our reasonable control, including but not limited to fire, flood, subsidence, vermin, severe weather, war, terrorism, civil disorder or industrial action.
Indirect, special or consequential losses, such as loss of profit, loss of enjoyment, or loss of business.
Where Storage Totteridge is found liable for loss of or damage to Goods, that liability will, to the maximum extent permitted by law, be limited to a fair and reasonable amount having regard to the nature and condition of the Goods and the charges paid for the Services, and may be capped at a specific sum stated in the quotation or booking confirmation. Storage Totteridge total aggregate liability under any Contract shall not exceed the total charges paid by the Customer for the relevant Services, unless otherwise required by law.
Nothing in these Terms and Conditions excludes or restricts liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.
10. Claims and Time Limits
The Customer must inspect Goods as soon as reasonably practicable after completion of the Services or after removal from storage. Any apparent loss or damage should be noted on relevant documentation where available and reported to Storage Totteridge in writing within a reasonable time.
All claims must be supported by evidence and full details. Storage Totteridge shall not be liable for any claim unless notified within a reasonable period from the date on which the Customer became or ought reasonably to have become aware of the loss or damage. Any legal proceedings must be commenced within the statutory limitation periods prescribed by applicable law.
11. Lien and Right of Sale
Storage Totteridge shall have a general and particular lien on all Goods in its possession for all sums due and payable under any Contract with the Customer. If any such sums remain unpaid for a reasonable period, Storage Totteridge may, after giving prior notice where required by law, sell or otherwise dispose of some or all of the Goods to recover outstanding charges and any reasonable costs of sale or disposal. Any surplus proceeds remaining after deduction of all amounts due will be held for the Customer.
12. Privacy and Data Protection
Storage Totteridge will process personal data in connection with the Services in accordance with applicable data protection legislation. Personal information will be used for managing bookings, providing Services, handling payments and claims, complying with legal obligations, and for legitimate business purposes. Customer details may be retained for a reasonable period for accounting, insurance and legal requirements.
13. Variations to Terms
Storage Totteridge may update or amend these Terms and Conditions from time to time. The Terms and Conditions in force at the time of issuing the booking confirmation will apply to that Contract, unless a change is required by law or agreed in writing between the parties.
14. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall, to the extent required, be deemed deleted and the remaining provisions shall continue in full force and effect.
15. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between Storage Totteridge and the Customer shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, any Contract, or their subject matter or formation.
By proceeding with a booking or using our removals and storage services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
